Our Policies & Code of Ethics
Please read the following important policies:
We are happy to accept new clients on a last minute basis. However, we still must conduct a complementary meet and greet prior to accepting you as a client. This is for your safety and peace of mind, as well as ours.
PAYMENT
Payments are due at the beginning of services, unless other arrangements have been made and agreed upon with us. Regular weekly clients are allowed to pay for the week's services at the end of the week.
HOUSEHOLD | PET SUPPLIES
We prefer that our clients leave enough pet supplies (i.e. food, litter, treats), however, we don't mind "running to the store" if you don't mind the additional charge for cost, time, and mileage.
NATURAL DISASTERS, ILLNESS OR EMERGENCY
We do advise you to give a house key to a nearby neighbor in the event that your pet sitter cannot get to your home due to closed roads (i.e. fire, flooding, snow, etc.). Additionally, in the event of a natural disaster, Purrfect Pet Pal will do our best to procure your animals and secure your home.
WEATHER POLICIES
With your pet's health and safety in mind, there may be a few times per year when we deem weather conditions to be too extreme for your pet to walk or run. We reserve the right to alter plans for our activity, be that complete cancellation or rescheduling, indoor play or shortening visit.
CANCELLATIONS
In the event you need to cancel services, we require notice at least 2 days prior to the first scheduled visit. Many times we are forced to refuse clients due to unavailable time. During these instances we greatly appreciate your advanced notice of cancellation.
HOME VISITS
Because we're here for your pet's welfare and your homes security we require a minimum of 2 visits per day for dogs and one visit for felines. No exceptions
EMERGENCY CONTACT INFORMATION
It is required to provide us with your pets' vet information, as well as your preferred emergency vet. If you have a local emergency contact, please provide that as well. If access to home (key, code, garage door) is not provided, owner is responsible for all locksmith charges.
RETURNING HOME EARLY OR LATE
If arriving home earlier than expected, please communicate that with us. Clients are still responsible for the charges of scheduled visits unless changes are made at least 48 hours in advance. There is no additional fee for added services other than the service itself, however, please communicate late arrivals with us as soon as possible.